spending 2 hours of our day

Sunday morning and an emergency call went through my husband's phone. This morning the lady called saying she snapped her apartment key off the door lock of her apartment. Big sigh...This is the day that our family to be together and of course since it's my husbands job we drove all the way to Liverpool and fix it. What happens is people have groceries in their hand lean on their door to balance the groceries. The weight of their shoulder on the door puts pressure on the dead bolt and makes the key hard to turn and they twist the key out.